Tenant FAQs

Lease revisions of any kind require Agent/Owner approval. Please fill out and submit a Lease Revisions Request form to our office along with the required $150 payment.

Not only do we have a drop box at all of our locations, but you can pay your rent online through our tenant portal. Additionally we have a system that allows you to make payments at all 7-11 and Ace Cash Express locations - call our office during normal business hours for details on this option.

If you have PCS or deployment orders taking you out of the area for a period of more than 90 days, you may break your lease without penalty. Note that we do follow and comply with the Service member’s Civil Relief Act (SCRA) rules concerning military lease breaks. You will need to provide a copy of the orders along with a written notice to vacate, and will be responsible for the rent through the end of the month following notice. For example, if you gave notice on May 15th, you would be responsible through June 30th. Please CLICK HERE to view the Mountain Post Legal Brief provided by the Staff Judge Advocate Headquarters, Fort Carson.

Your security deposit and/or security deposit reconciliation will be mailed out 60 days from the day you returned possession or the last day of your lease – whichever occurred later.

Rent is due on the 1st of every month.

Please place the property keys, mail keys, and HOA passes (if any) in a labeled envelope, and leave it in the drop-box at our office. Garage remotes can be left on the kitchen counter. You must also fill out our Key Return Form.

In this case, instead of paying for a full professional cleaning, you may provide proof that the chimney is not substantially less clean than when you received it (a formal write-up from a chimney expert is one way of providing that proof).