Tenant Frequently Asked Questions

• Before I vacate and return possession can I hire someone to clean the carpet and/or chimney instead of Dorman scheduling it and deducting the total from my security deposit?

  Yes, absolutely. Your lease actually requires it. If Dorman has to coordinate this work, additional charges may apply. Please return receipts for any work completed with your keys.

• Can I add an additional pet or occupant?

  Lease revisions of any kind require Agent/Owner approval. Please fill out and submit a Lease Revisions Request form to our office along with the required $150 payment.

• How do I pay my rent if your office is closed?

  Not only do we have a drop box at all of our locations, but you can pay your rent online through our tenant portal. Additionally we have a system that allows you to make payments at all 7-11and Ace Cash Express locations - call our office during normal business hours for details on this option.

• I’m military and have orders, can I break my lease?

  If you have PCS or deployment orders taking you out of the area for a period of more than 90 days, you may break your lease without penalty. Note that we do follow and comply with the Service member’s Civil Relief Act (SCRA) rules concerning military lease breaks. You will need to provide a copy of the orders along with a written notice to vacate, and will be responsible for the rent through the end of the month following notice. For example, if you gave notice on May 15th, you would be responsible through June 30th. Please CLICK HERE to view the Mountain Post Legal Brief provided by the Staff Judge Advocate Headquarters, Fort Carson.

• I’ve vacated – when will I get my security deposit back?

  Your security deposit and/or security deposit reconciliation will be mailed out 60 days from the day you returned possession or the last day of your lease – whichever occurred later.

• When is my rent due?

  Rent is due on the 1st of every month. However, as a courtesy we offer a 2 day grace period, so any rent received by midnight on the 3rd will be accepted with no penalties.

• What if I have no choice but to move-out while your office is closed?

  Please place the property keys, mail keys, and HOA passes (if any) in a labeled envelope, and leave it in the drop-box at our office. Garage remotes can be left on the kitchen counter.

• If I never used my wood burning fireplace or stove, do I still need to have the chimney cleaned when I vacate?

  In this case, instead of paying for a full cleaning, you may provide proof of a service check instead. This typically runs around half the cost of a full cleaning. It is important to know that the invoice must indicate the flue is clean. Call the chimney company to tell them that you never used the chimney during your tenancy, and that you just need them to come verify and certify the system.